How to reach us, answers to common questions, and how CareBridge works. You do not need an account to use this page.
Email us at
Tell us the email address on your CareBridge account and, if your question is about a booking, the booking code (it starts with CB-). That lets us find it without asking you again.
When to expect a reply. We are a small team and support is not staffed around the clock. We read every message and aim to reply within 2 business days.
CareBridge is a marketplace that connects people who need care in Ghana with independent caregivers. Caregivers are not employed by CareBridge.
Browse caregivers from the home screen of the app, or on the caregivers page of this site. You can filter by location, service type and rating to find the best match.
Booking happens in the CareBridge app. Browse caregivers here on the website, then open the CareBridge app, choose your date and time, add any notes, and confirm. The caregiver then accepts or declines the request.
You pay in the app when you book, by mobile money or card, through Paystack. The payment is held until the visit is completed and is then released to the caregiver. A small payment processing fee, which covers what Paystack charges (about 2%), is added and shown before you pay.
Once you have a booking, you can message your caregiver directly through the Messages tab.
You get a full refund if you cancel before the caregiver has accepted, or more than 24 hours before the start time. Between 6 and 24 hours before the start the refund is 50%, and less than 6 hours before there is no refund. The full rules are in the Cancellation Policy.
Sign in on this site and go to your profile settings, then choose Delete Account. You can also email us. What is removed and what we must keep is explained in the Privacy Policy.
In the app, go to Profile → Verification and upload your certificate and government ID. Our team reviews the documents and confirms your credentials with the body that issued them. You are notified of the result.
Go to My Schedule from the dashboard or the profile menu. You can set your weekly availability and add time off.
Your earnings are recorded once a booking is marked complete, and you can see them in the app at any time. Payouts are planned on a weekly schedule to your registered mobile money or bank account. Payout timing can vary while we complete setup with our payment provider.
You can message clients directly through the Messages tab once you have a booking with them.
You can decline a booking request before you accept it. Once you have accepted, you are committed to the visit. If a genuine emergency means you cannot attend, contact us straight away so we can help the client make other arrangements. Repeated no-shows or last-minute cancellations can lead to your account being reviewed. See the Cancellation Policy.
CareBridge is operated by BCODE NEXUS, Accra, Ghana.